We believe it is important that all residents, both current and future, as well as their loved ones, are provided with as much information as possible about Alexander House Home before committing to staying with us.
We have compiled a list of the most frequently asked questions we receive. If you have any further questions outside of those listed below, we’d love to speak with you and welcome you to get in touch with our friendly team.
We aim to provide extraordinary levels of person-centred care and the finest possible quality of life at Alexander House Care Home, in terms of both luxurious accommodation and facilities, all inside an elegant purpose-built home that aims to cater to all of our prospective residents’ needs. Our mission is to provide the finest quality of life with the help of our all-inclusive activities and amenities. Residents will experience an increase in confidence and independence, in addition to improved wellness thanks to an active social life. To get the most out of their stay, we urge our residents to try new things as well as continue with their favourite activities.
Whilst being vaccinated is no longer mandatory, we strongly recommend that all residents, their visitors, and team members at Alexander House Care Home are fully COVID-19 vaccinated, including future boosters, unless medically exempt. To reduce the risk of infection to others, we will continue to encourage our team members to have all their vaccinations.
We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education or to visit friends for example, including an overnight stay to see family and friends. A risk assessment will be completed by the home ahead of the visit and a plan put in place ahead of the activity.
New residents are required to pass two negative tests prior to their arrival. Following the negative results, all new residents will be placed in isolation for 14 days; nevertheless, we will use this time to help our residents become familiar with the home and the team.
Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.
At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.
Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.
At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.
Entertainment, is provided in a variety of forms. There is regular entertainment such as live music and visits from pet therapy companies. We love nothing more than to see residents’ faces light up while performers put on a show.
Our activities team encourages residents to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music. We also provide residents with opportunities to take part in activities such as flower arranging and pet therapy. In addition to this, our residents love getting outside to enjoy the beautiful, spacious gardens with friends and members of their families.
Our purpose-built home placed first-class facilities and amenities as a priority when designing the home. Alexander House presents residents with large en-suite bedrooms, spacious dining rooms, a cosy library, a luxury cinema room, and a private garden. We have an activities team who organises activities and events that provides residents with multiple opportunities to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music.
Ensuring residents are able to keep in touch with loved ones is a priority for us. We’ve invested in technology and high-speed Wi-Fi to ensure that residents can stay in touch with those who matter to them at all hours of the day. We also encourage residents to invite their friends and family to visit Alexander House to enjoy a dinner together or a visit to the cinema room.
We have shared spaces where residents can enjoy their meals. Residents are also welcome to choose to eat in their private bedrooms. We encourage residents to invite their friends and family to join us for meals, with the option of utilising our dedicated dining space so they are able to spend quality time together and continue making wonderful memories. Our on-site Chef cooks delicious meals, which cater to all dietary requirements, combining new, nutritious cuisines and traditional favourites.
It is critical that you notify us as soon as possible if you believe you can no longer afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to a different room inside the home.
When you pay your initial care home cost and move into Alexander House Care Home, this covers your private bedroom, meals and beverages, and any activities you participate in while you’re here. As an all-inclusive care home, your fee also covers full use of the facilities we have to offer.
You may be entitled for funding from the local government or the NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before pursuing any funding sources, whether online or in person via lawyers and other authorised methods that are offered to you by professionals, we highly advise you to seek out independent financial advice.
All charges related to the signed Care Agreement will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the room has been fully cleaned and cleared of personal items. We understand that this will be a difficult time for family and friends, and Alexander House will treat all parties with dignity at all times.
Yes. Residents are welcome to book a tour to really get to know our staff and experience what life is like at Alexander House Care Home. Please get in touch to find out more.
Our warm, welcoming and helpful staff are dedicated to ensuring each new resident settles into their new home, and we will devote as much time and effort as you require to help you feel at home.
All of our ensuite bedrooms have been beautifully decorated for both accessibility and comfort with a touch of luxury. All rooms are fitted with bedroom furnishings, a profiling bed, television, Wi-Fi and an en-suite wet room. They are also fitted with a phone point for private calls and a nurse call system for assistance day or night.
Allowing pets into our home is dependent on any allergies others may have who live in our home. Please get in touch if you would like to discuss your pet requirements in more detail.
We strongly encourage residents to bring any personal objects or little furnishings to help their room feel just like their own. We believe residents should be able to personalise their rooms with items such as photographs, lamps and ornaments to make it cosy and comfortable, and a true home-away-from-home.
